FAQs
Answers to the common questions.
If you don't see yours here, our dispatcher will happily answer it on the phone.
General
Our Total plan members pay no overtime. Non-members pay a modest after-hours dispatch fee that's disclosed before we roll a truck.
AC Repair
During business hours we dispatch in under 15 minutes on average. After-hours emergency calls are answered by a live dispatcher, not an answering service.
AC Installation & Replacement
Most Phoenix homes see the fastest payback in the 16 – 18 SEER2 range. Higher-end 20+ SEER2 variable-speed systems make sense when you're planning to stay 10+ years.
Heating & Furnace
Most Valley homes see 40 – 60 heating hours a year. A dual-fuel setup or high-efficiency heat pump usually beats replacing a rarely-used furnace outright.
Ductless Mini-Splits
Modern inverter mini-splits run 20 – 33 SEER2 — genuinely the most efficient way to cool a small addition.
Duct Cleaning & Sealing
Every 5 – 7 years for most Phoenix homes, or immediately after a remodel, a rodent issue, or moving into a new home.
Indoor Air Quality
Yes — coil-mounted UV-C keeps the evaporator biologically clean, which is where most 'HVAC smell' complaints originate.
Commercial HVAC
Yes — 24/7 dispatch for contract customers, and crane-lift replacements scheduled overnight to avoid tenant disruption.
Emergency Dispatch
AC down at 2 AM? We answer.
Live dispatcher after hours. A tech is en route within the hour.